FAQ
Orders & Shipping
Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times are calculated at checkout based on your location.
How long does shipping take?
The delivery usually takes 3-7 business days depending on your location.
Our couriers do not deliver to PO Boxes, APO, or FPO addresses.
Delivery schedules may be affected by holidays, including Thai holidays and international holidays such as Christmas and New Year.
We are not responsible for delays, lost, damaged or stolen packages.
Address Accuracy
Please ensure your shipping address and contact details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an address correction is required after dispatch, and must be handled directly with the courier, any fees incurred will be the customer’s responsibility.
Damaged Shipments
If your package arrives damaged, please contact us immediately and provide photo or video evidence of the damage upon arrival. Claims must be submitted within 5 days of delivery to initiate a shipping company investigation. We are not responsible for any damage occurring after delivery on the recipient’s end.
Will I have to pay customs or import taxes?
Please note that the shipping cost for your order does not include taxes, customs duties, or any other customs fees. For more information about your country's duties and taxes, please consult your local customs office.
Products & Quality
Where is your gear made?
Our Muay Thai gears and products are 100% made in Thailand.
What are the differences between genuine leather gloves and microfiber gloves?
The differences between genuine leather and microfiber boxing gloves lie in their materials, durability, and maintenance.
• Genuine Leather: Made from the hide of animals, typically cowhide. Leather is a natural material known for its toughness and flexibility. Known for its long-lasting durability. Leather gloves tend to withstand extensive use and retain their quality over time if properly maintained.
• Microfiber: Made from synthetic fibers designed to mimic the properties of leather. Microfiber is a man-made material that can vary in quality but is generally engineered for specific performance characteristics.
What model of gloves should I purchase?
Mongkol offers various types of boxing gloves that serve different training purposes.
• Training Gloves: For general training, including bag work and pad work. (ex. BGM01,BGM02)
• Sparring Gloves: Softer and designed for sparring with a partner to minimize injury. (ex. BGM01,BGM04)
• Bag Gloves: Designed for heavy bag work, typically more durable with denser padding. (ex. BG001)
• Competition Gloves: Lighter and used in official matches. (ex. BGML01)
What size gloves should I purchase?
Boxing gloves are measured in ounces (oz) and typically range from 8 oz to 20 oz. The right size depends on your weight, the type of training, and personal preference. Common guidelines are:
• 8-10 oz: Generally used for competition.
• 12 oz: Common for women and those with smaller hands.
• 14 oz: Often used for general training and sparring.
• 16 oz: Standard for sparring and general training for most adults.
• 18-20 oz: Used by larger individuals or for extra protection during sparring.
Returns & Exchanges
What is your return policy?
Return Eligibility
Items must be unused, unwashed, and in clean condition. They must also be returned in their original packaging with all tags and attachments intact.
Return Instructions
Email mongkolthaiboxing@gmail.com before you want to exchange . You are responsible for all return shipping costs. Items returned without prior approval will not be eligible for a refund and will not be returned
Important Notes
Returns must be initiated within 14 days of delivery.
Items missing tags or original packaging will incur a 15% restocking fee.
Upon receipt, we will promptly dispatch the correct size from Thailand.
All shipping fees, duties, and taxes both for the return and the exchange are the customer’s responsibility.
Do you offer refunds?
Unfortunately, we do not offer refunds for Mongkol products except for order errors or defective items. However, we do provide alternative options such as exchanges for eligible returns.
Who pays for return shipping?
Customers are responsible for all return shipping costs. Items returned without prior approval will not be eligible for a refund and will not be returned.
Payments & Safety
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options shown at checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed through secure payment gateways.